Tenant Dispute Resolution
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COVID-19
RTI Properties
RTI Properties is committed to the health and well-being of our residents, clients, vendors and employees. As the situation with the coronavirus (COVID-19) continues to evolve, we will endeavor to mitigate the risks associated with the coronavirus through a focus on the following measures:
Cleaning
We encourage residents to increase the frequency and thoroughness of the cleaning and disinfecting of commonly touched surfaces in their homes to limit the possible spread of germs. We are also increasing the frequency of cleaning and disinfecting as much as possible.
Hygiene
RTI Properties employees and managers have been, and will continue to be, encouraged to practice proper hygiene consistent with tips provided by the CDC.
Technology
RTI Properties utilizes a property management system that allows our residents to request and/or conduct services online. This includes online and mobile availability to submit payments, sign agreements and request maintenance services. As we are instructed to implement social distancing and limit personal meetings soon, we will favor online meetings or Skype sessions over personal interaction.
Resources
RTI Properties is striving to inform our employees to stay healthy and remain educated about any new developments related to the coronavirus and inform residents of any viable information.
Adjusted Office Hours
There will be minimal interruption of service at RTI Properties. Our office will be closed to the public; however, we will still be operating during normal business hours. Please make sure to use the tenant portal for maintenance requests and rent payments.
Maintenance Requests
During this time, we are asking that you limit your work order requests to emergencies only. We strongly suggest you submit all work orders through our website. Due to the COVID-19, we will be prioritizing all work orders and are limiting your interaction with the vendors for your safety and theirs. We appreciate your patience and understanding.
We will continue to actively monitor updates regarding the coronavirus and would like to share information from the CDC to help you protect yourself and others:
https://www.cdc.gov/coronavirus/2019-ncov/index.html
At RTI Properties, we consider the health, safety and wellbeing of everyone to be our top priority. RTI Properties will remain open for business for your convenience. We appreciate your cooperation as we work through these challenges together.
As always, please stay safe and healthy.
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